Frequently Asked
Client Questions

If you have any other questions not listed below, please contact us at 515-232-8029, or info@phClean.net

We are here to help!

The first time we visit your home we do a very extensive, hand wipe, top to bottom cleaning. Your trim, door frames, ceiling fan blades, and light switches are all hand wiped. Anything we can reach with a two-step step stool, we hand wipe! Cupboards top to bottom, build-up in bathrooms and kitchen…THE WORKS!

A team will be scheduled for this cleaning, and this is charged at an hourly rate.

Regular service is scheduled weekly or every 2 weeks. Your home will already have been deep cleaned. There is a flat rate price (not hourly) for regular services.

One technician is scheduled to your home in the AM or the PM (a tech cleans two homes a day).

Your home will have its own Work Order and your technician (cleaning tech) will know what to do and where to do it. No need to babysit!

Regular cleaning includes (customization can be done as needed)

If you are switching services, welcome! We know you will be making a positive change! The first visit to your home may still need a Deep Clean, depending on the quality of your former service. Maybe you only need baseboards hand-wiped and you have zero build up elsewhere. Our office staff will come visit your home, if needed, to help determine this.

Please kennel or secure your dogs on your cleaning day, and make sure we know if you have any cats that like to escape! If your pet is 100% friendly when you are gone, let us know and we will be happy to love on it!

We take any major credit card. Our convenient Client Portal makes it easy for you to check invoices, balances, and change your payment information anytime.

Not at all. Most clients provide a safe and changeable garage or door code. As long as you have arranged access for us, you do not have to be home. Our technicians are used to cleaning in all kinds of settings. Clients may be working from home, or gone for the day, or come in and out.

We use Low Scent, Low Residue, pH neutral products primarily in our regular cleanings. The bathroom cleaner is a slightly lower pH (or acidic), so be sure to tell us if you have marble and we will use something safe. If we do a Deep Clean, we do bring in stronger cleaners, so please talk to our office if you have allergies or concerns.

We strive to match your solo cleaning tech to your home and use the same tech each time. However, we cannot guarantee that. Our staff may be part time, have life or schedule changes, sick children or take vacations. They may even move on to higher education or different jobs. We encourage them to grow and learn. When that happens, we are able to send another tech so you will not have interruption of service. Homes all have individual work orders and we have standardized processes and training, so you do not have to worry if a change is necessary. And if you request a tech change? No problem, we can do that too.

Tipping is something you are not required to do, ever. If you would like to leave a tip, it is greatly appreciated. Please tip separately since we are not able to add it into our bill.

We WILL ask you for feedback: Your response tells us how you feel about our service, and helps us correct any concerns right away. ALSO, our technicians get a pay bonus based on their overall client happiness ratings, so your response matters to them a lot! In the end, your kind words and your honest feedback means the most to our techs. They work hard and to receive “Great Job” when warranted, is priceless.

If for any reason you are not happy with a cleaning, call or email us and we will be back the next day to make that correction or talk about any of your concerns. We are not happy unless you are happy!

We price your home based on the frequency you choose. Skipping your home will increase the build-up and will result in an additional fee the next regular visit.

Skipping a cleaning if you are on vacation and not using your home is fine, please notify the office well in advance.

We require a minimum of 24-hour notice during the week, or Friday morning notice for a Monday cleaning. Not giving notice or turning away a technician that day will result in a 50% charge, because we have to pay that technician, and will not have had time to offer your spot to anyone else.

We have two arrival options, FIRST house of the day is an 8:30 start time. and our SECOND house is a late morning or afternoon start without a guaranteed start time. This scheduling is essential to ensure our techs have the time they need in the homes they are cleaning. When they are done with the first home, which may be larger or smaller or have more or less build-up, they take a break and go to the second home. We can’t ask them to wait because they want to spend their time cleaning and being paid! They may also have a THIRD home to help out on if it’s a busy day!

The first Deep Clean visit we will normally send 2-4 techs. Ongoing regular cleaning is normally solo, or one tech per job. We have FIRST HOME & SECOND HOME of the day jobs. You will not have a large team rushing in and out in order to finish 4-6 homes a day. You will have ONE accountable person in most cases in your home.